Hi, my name is Gerald. I've been with the customer service industry for 4 years. With this, I've accumulated experience which polished my skills specifically in the customer service industry. I worked as Chat Support with one of the top online flower shops in the US for 3 years. Handled concerns like order entry, issue resolution, and driving emotions of the customers. I worked as a Chat Billing Specialist in one of the top internet, cable, phone, and security service providers in the US. Handled billing issues, setting up an expectation, and basic troubleshooting. I also worked as a Virtual Assistant for eCommerce sites with my clients in the US and Canada. Handled chat/email support, product listing, and administrative tasks. If you will give me a chance, I'll show you how to be effective customer support who is PASSIONATE, DEDICATED, and FOCUS on providing excellent customer service. Feel free to message me, I'm more than willing to adjust my rate base on your budget and can start as soon as possible. Thank you and stay safe!