Spanish or Italian IT Help Desk Advisor

We are currently looking for a Spanish or Italian IT Help Desk Advisor.<br /><br /><strong>Your main tasks</strong><br /><br />-Classification and processing of external service requests in the first- and second-level support by email and phone.<br />-Troubleshooting in the service sector and IT infrastructure in the team and in-house<br />-Coordination and documentation of support tasks<br />-Contribute to the development and maintenance of quality management and internal service processes<br />-Contact and active supporter for users of Retarus services     <br /><br /><strong> We offer</strong><br /><br />-Full-time and long-term contract<br />-Working hours: 09:00 - 18:00 or 08:00 to 17:00 - Monday to Friday<br />-Salary: up to 21.000Euros gross/year<br />-Internal Development Program<br />-Relocation Package if necessary.<br /><br /><strong>Requirements</strong><br /><br />-Spanish or Italian native speaker with fluent English<br />-Active Directory Management Specialist. 30% Necessary<br />-Successfully completed training (ideally in the IT field, such as systems integration specialists) or equivalent qualification<br />-Experience in the operation and administration of servers on Linux (Ubuntu) or Windows based 70% necessary. [Minimum Experience of 6 months with Linux Ubuntu]<br />-Familiar with ticketing systems (such. As OTRS) and / or dispatching tasks<br />-Ideally experience in the following areas: Messaging Services, Telecommunication Services, IT Services<br />-Quick learner and structured thinking<br />-High level of commitment and reliable operation<br />-Sense of initiative and teamwork<br />-Excellent communication skills, customer and service orientation