Need Desktop Engineer for onsite in UK

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. Install / Re-install various software packages and updates Respond to backup job failures, restart backup jobs, and basic troubleshooting of backup issues. Respond to antivirus software alerts and perform basic remediation steps Supports and maintains user account information including rights, security and systems groups. Perform constant network and system monitoring (On site and remote) Record customer trouble tickets and assign based upon urgency and issue Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties Tests and clears system and network alarms Sets up, configure, and supports internal and/or external networks. Including running and patching network cables. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. WiFi and VPN connections; Support of wireless devices JOB REQUIREMENTS Experience working with Windows 07-10 Experience working with Windows Server 2008 - 2012 R2 Experience working with Active Directory Experience working with Office 365 Must be able to work under pressure, handle stress and follow directions precisely. Must understand and speak English clearly Must have demonstrated troubleshooting experience Flexibility to support shift coverage including overnight and weekend support shifts (when requested) based on company needs and requirements Preferred service desk, or helpdesk support experience End User Support (face-to-face, email and over the phone) Basic Networking Experience working in a Tier 1 and Tier II environment Preferred Certification in Microsoft Technology Associate (MTA) IT Infrastructure Preferred Certification in Microsoft Certified Solutions Expert (MSCE) Preferred CompTIA, A+, Server+, Network+ certifications