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Survey module for FreePBX / Asterisk

$250-750 USD

Completed
Posted over 7 years ago

$250-750 USD

Paid on delivery
Create a Survey FreePBX/Asterisk module to measure customer satisfaction levels for our call center agents services. Current software versions: FreePBX: [login to view URL] Asterisk: 13.11.2 Here is what is needed. After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed. Survey will consist of 2 fixed questions. We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache. Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain: + Survey number + Survey name + Agent (Extension) that fired the survey + Queue that fired the survey + Date and Time + Caller id from original customer call + Asterisk call id (To identify call recording) + Question 1 result (Numeric 1 to 5) + Question 2 result (Numeric 1 to 5) Average results for each of the questions should be displayed on a web page, by asking for Survey number. Results should contain: Survey number and name Agent # Average Result for Question 1 for Agent # Average Result for Question 2 for Agent # Overall Average Result for Question 1 for all agents Overall Average Result for Question 2 for all agents Expected delivery time 7-14 days.
Project ID: 11748009

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4 proposals
Remote project
Active 8 yrs ago

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module allow change that on web -450. Both not show info about result. If you want result be shown on web - 550. --------------------------------------------------------------------------
$549 USD in 14 days
4.9 (218 reviews)
8.3
8.3
4 freelancers are bidding on average $657 USD for this job
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Hi I have gone through the details of the post.I’m very interested in your job post as i am having more than 4years of experience in Linux based Hostings,Apache,Nginx,Mysql,Cpanel,Plesk ,AWS, PBX and other Cloud Based infra services. I believe my skills would be ideal for your project. I can complete this job within the required time period.I’m very excited to offer my services for your job. I am mostly online on Skype and hangout. We can discuss there in details in a quick way, if you are interested. Regards Amit
$555 USD in 10 days
0.0 (0 reviews)
0.0
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Flag of UNITED STATES
Houston, United States
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