I worked as a virtual assistant for 1 year, I work as a medical biller for home health agencies, I submit medical claims and post payments every day.
I have been working in a BPO Industry for 11 years. I worked with Telecommunication companies like Sprint and AT&T, I troubleshoot mobile phones, internet and cable connection (DTV). I always make sure the quality assurance and control of my work, I am computer proficient, quick learner and Creative problem solver.
I also worked with (GMC) General Motors Corporation, I Assisted 40 GMC customers on average by answering questions, responding to inquiries and handling telephone requests.
Set up and updated customer accounts with interactions, payments and personal information.
I worked in the Medical billing industry for 6year. I worked as an Escalation specialist with AETNA (Health insurance company in the USA), I Addressed an average of 60 customer inquiries each day. Followed up with health providers on unresolved and escalated issues, I resolved discrepancies in insurance payments by collaborating with carriers. Communicated verification and authorization status updates with the Preauthorization department to facilitate decision-making for patient admissions and insurance coverage. Processed eligibility and benefits verification
requests. I handled claims consistent with client and corporate policies, procedures, best practices, and regulations. Researched and resolved routine and complex claim issues.