Help clearing Mail back-log (for customer service mails) and help classify the emails into various sub-categories for future action

We did a crowd-funding campaign and successfully delivered most of the products. However, in the last few months, I have had to travel and we had some email issues resulting in a huge back-log (of over 450 emails!). Since I'm handling the emails alone, I need help with the following aspect:

1. Go through the unread emails and classify them for various actions (e.g. shipping issues, product refunds, complaint and questions, junk).

2. List down the various actions on an excel file for me to process.

3. Reply to customer emails with the appropriate actions.

This will require a lot of time spent just sitting and reading emails and diligently classifying them into excel.


1. Ability to compose mails in English well

2. Ability to quickly grasp the issues customers have mentioned in the email

3. Very simple ability on excel (google sheets) - just document the email id, type of issue, action expected.

I want to split the work into 2 sections separated a day apart. I expect both sessions to take about 8 hours each.

1. Email checking, classification and documenting actions

2. Post actions, Email replies

We need to be physically co-located for this since you will have questions during the process. I would rather you work out of Starbucks Indiranagar (food/ coffee charges up to INR 500 will be paid by me).

How do I select the the Freelancer?

Send a sample Email and check the quality of your reply, check your judgement about how to classify it.

Future role.

If I am happy, we can continue working together part-time (4 days spread over a month) over this.

Location: Bangalore

Skills: Data Entry, Email Handling, Excel

See more: best way to organize email inbox, gtd email folders, email management best practices at work, managing emails effectively, email inbox management best practices, best way to manage emails in outlook, email folder structure best practices, gtd email folder structure, Help with customer service, help desk, customer service, mail chimp customer service, help customer service business hours, email help customer service, service request help desk template sharepoint, customer portal vtiger help

About the Employer:
( 6 reviews ) Bangalore, India

Project ID: #14935704

7 freelancers are bidding on average ₹6305 for this job

₹7777 INR in 3 days
(8 Reviews)

Hello sir, i am showmik sadnan. i have done lots of data entry work on my job life. i think i am the best person for this job. i wont let you down if you provide me the job. Thanks, Showmik Relevant Skills and Exper More

₹2000 INR in 3 days
(0 Reviews)

I work for a media company and send and receive a multitude of e-mails for professional purposes daily. I excelled at Discourse and Content Analysis at tertiary and post graduate level. Relevant Skills and Experience More

₹2250 INR in 2 days
(0 Reviews)

Hello Sir, I could do this work. I'm good in English typing and Excel work too. Looking forward for a positive reply from your side. Relevant Skills and Experience I have a good hold on Typing & Excel work . Propose More

₹5555 INR in 3 days
(0 Reviews)

I work on worlds largest bank and handle client mails more than 100 every day Relevant Skills and Experience 5 years of experience Proposed Milestones ₹7777 INR - .

₹7777 INR in 3 days
(0 Reviews)

Hi, I am willing to do this task for you. Since I am a new freelancer you can expect complete professionalism from my end and also the commitments would be fulfilled as promised. Thanks! Relevant Skills and Experience More

₹7777 INR in 3 days
(1 Review)

A proposal has not yet been provided

₹11000 INR in 3 days
(0 Reviews)