Hi there! I would love to do this job as the skills and knowledge I have acquired throughout my 10-year experience in customer service makes me a perfect fit for this position.
In my previous jobs, I enjoyed the challenge of handling irate and demanding customers while maintaining a positive, empathetic and professional attitude at all times. I started as part of the pioneering team. I also configured the ticketing system and maintained the CRM system. Eventually, I transitioned to contracts, projects and account management and become a trainer myself.
Currently, I am doing freelance work as a virtual assistant. My tasks range from application support, email marketing and data entry. With my customer service expertise, problem-solving skills, attention to detail, and outstanding communication skills, I am confident that I can be an asset to the team.
Looking forward to discussing this job with you. I'm just a message away.
Regards,
Nina