In Progress

Amazon Customer Service Manager

We are looking for an Amazon Customer Service Manager

A Customer Service Manager, will act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency. This includes managing email inboxes, seller central inbox, customer responses, review follow-up, seller feedback and so on

Responsibilities:

- Manage incoming buyer messages (Amazon customer service)

- Respond to feedback and reviews (More customer service)

- Manage customer refunds (From seller central)

- Manage incoming email (company inboxes)

- Follow communication procedures, guidelines, and policies (We will have email templates to assist with responses, however, the candidate must be able to communicate fluently in English)

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents

- Prepare a weekly summary of customer reviews, seller feedbacks, other client interactions, the nature of interactions and refunds

- Complete other administrative tasks as per business needs. Locate and define new process improvement opportunities

Requirements:

- Must be a native English​ speaker or have strong English skills (Extremely important.)

- Must be willing to attend a short video interview.

- Customer orientation and ability to adapt/respond to different types of customers

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- Moderate knowledge of and experience with Microsoft’s office suite (especially Excel)

- Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Project: Monthly (Will be renewed if we are a good fit)

Time required: 20 hours a month

Hourly offer: $7.75 - $10.00 USD (Depending on project specific experience)

Monthly offer: $155 - $200 USD (Depending on project specific experience)

Note: Bids outside our budget will be rejected.

Please paste the following in your Application or your bid will be rejected:

" I confirm that I have fully read and understood your job requirements"

Skills: Customer Service, Customer Support, eCommerce

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About the Employer:
( 25 reviews ) north york, Canada

Project ID: #17847742

Awarded to:

websheikhvw

Hi, " I confirm that I have fully read and understood your job requirements" and I'm fine with a part-time schedule. I'm a Canadian project manager based out of Malaysia so I am flexible with rates. 100% native Engl More

$200 USD in 1 day
(0 Reviews)
0.0

61 freelancers are bidding on average $186 for this job

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Amazon Customer Service Manager because its one of our skills and we offer More

$250 USD in 5 days
(19 Reviews)
7.6
jonna88

Hello, I confirm that I have fully read and understood your job requirements but I cant do a video interview as I dont have a webcam. Hoping we can still discuss about this project. Thank you.

$200 USD in 20 days
(20 Reviews)
5.5
sydneyjovita

Hi, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to More

$200 USD in 30 days
(5 Reviews)
4.7
ashrafulalom

Hi I am a professional Amazon expert. I have a huge experience on Amazon. I work on Amazon related tasks. I have been working online from five years in Amazon, eBay, Shopify, Magento, Big-commerce, SEO, SEM, SMM, E- More

$155 USD in 15 days
(27 Reviews)
4.2
VOTIKO

I confirm that I have fully read and understood your job requirements Hi we are expert in amazon customer service. we will help you manage all your buyer in amazon. Votiko is established in 2004. Votiko has 4 More

$30 USD in 3 days
(3 Reviews)
4.3
bbrutas

I confirm that I have fully read and understood your job requirements Hi, Greetings! I am Brandon, computer engineer and eCommerce support provider. I am fluent in English and I an detail oriented individual. More

$175 USD in 25 days
(4 Reviews)
3.6
juvilyn06

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$250 USD in 30 days
(1 Review)
3.2
whoopskate

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$200 USD in 20 days
(2 Reviews)
3.2
virtuallysrvcu

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(2 Reviews)
3.3
jerrilard10

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(5 Reviews)
3.2
HardWorker1989

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(1 Review)
2.4
pcmaniasl

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(1 Review)
2.0
anewor28

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(1 Review)
1.0
sherlene10

" I confirm that I have fully read and understood your job requirements" Hi ! Thank You for Inviting me to bid on this project. I really appreciate it. To be honest , I am not expert in this field. I am eager to More

$200 USD in 20 days
(1 Review)
0.6
fviksten

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$200 USD in 7 days
(0 Reviews)
0.0
ChowdhuryRafid

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$200 USD in 30 days
(0 Reviews)
0.0
kwiniandra

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(0 Reviews)
0.0
riosmartin

I'm a Digital Product Manager, and had the chance in the past to be responsible for business relationship at Direction and C-Level with clients, from identification to deal closing of business opportunities and oversee More

$180 USD in 20 days
(0 Reviews)
0.0
GlobalamazonAZ

Hi There I have 6 years experience on amazon seller central I have no weakness in seller central related work I read your project description 3 times I have fluency in English(Written) speaking is not v More

$200 USD in 30 days
(0 Reviews)
0.0
o0apra0o

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$200 USD in 30 days
(0 Reviews)
0.0