Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
I've worked as a customer service representative for almost 3 years in a BPO company and I was able to handle and help customers from North America, Canada, and Australia. I have processed returns and replacements for customers, locate and track packages and resolved other different customers’ cases even those that include irate ones.
I’m very efficient in handling different tasks that are given to me. I'm a fast learner and I’m very flexible as well. I can work at any given time and I am skilled in handling clients through email or over the phone since I've been under a voice account. I’m also very much willing to learn new tools to do the job well done. I’m a team player, but I can also work alone if the situation needs to be.
I looked forward to hearing from you soon. Thank you.