Hi there, I would like to express my deep interest about the Customer Service Manager position you've posted.
I'm the one you're looking for. I breathe customer satisfaction for the last 7 years. I started as a customer support representative (CSR) via phone, text, live chat and email. After 9 months I get promoted as a subject matter expert (SME) which honed my skills in customer satisfaction, root cause analysis, action planning and performance analysis. Finally, with my recent job I get promoted as a customer service manager (CSM) which gave me enough experience to fulfill the task needed for this new opportunity.
I'm a goal-oriented person, have a strong will and determination to do what it takes to get the job done without complaint.
- I cater customers and agents at the same time without sacrificing the quality of service and their experience.
- Maintaining my enthusiasm is one of my great asset as it affects the environment, team and the company I'm working with.
- I'm passionate to bring the best out of others, focusing on solutions over challenging situations.
- I believe in coaching but for me, it is inspiring and encouraging that works best.
Above all, it is my work ethics, positive mindset and passion for my craft that I want to offer.
Looking forward to work with you. :)