Help with customer support

Closed Posted 7 years ago Paid on delivery
Closed Paid on delivery

Customer Support for a Live Casino Mobile Game for India

Role:

Player Support Professional

Description:

Moonfrog Labs is looking for a community and player support professional to join the team. Moonfrog is an exciting, fast-paced organization where the contribution by team members can significantly impact Moonfrog’s bottom line as well as our players’ experience. This is an exciting opportunity to work on mobile games that are played by millions of Indian players. If you think you are a support professional who can tackle the Indian audience - you are at the right place!

The ideal candidate is expected to have proven experience within a similar role, be an exceptionally creative problem solver, a good communicator, positive team member and one who always shows high levels of enthusiasm and talent for helping to grow game communities.

As the Player Support Manager, you will be the main liaison between the game communities and the development team. You will work closely with the Product team and deliver detailed player feedback, while coming up with solutions and ideas of your own for player concerns. In addition, you are always thinking outside the box to come up with unique and creative ideas to keep the community engaged, and are willing to work with different departments outside of mobile to make these ideas a reality.

Job type:

This is a Contract position for 6-months, with the potential to be extended further.

Responsibilities:

Initiate communication and engage players via Facebook, Forums, and Support Tickets to develop and maintain good customer relationships.

Create detailed reports of user bugs, concerns, and suggestions to provide recommendations based on user feedback.

Increase player reach and retention by organizing interactive and interesting community events.

Act as the Q&A guru with the patience and ability to answer questions in a timely matter.

Stay up to date with all events, promotions, and updates happening in the game.

Foster relationships with influential members of the community to encourage the creation of user-generated content.

Developing new VIP customers, increasing player life-time value and revenue contribution for assigned VIP customers.

Requirements:

Fluency and ability to communicate in Hindi & English.

Excellent written communication skills, with an able to deliver information to our players in an empathetic and concise manner.

1 - 2 year(s) experience in a Customer Service role.

Prior experience in Community Management (or related field) preferred.

Experience in moderating or participating in online communities and forums preferred.

Knowledge of mobile devices (Android, iOS), with ability to identify technical issues and troubleshoot.

Proficiency in managing social media platforms such as Facebook and Instagram.

Proactive and able to create new community initiatives with little guidance.

Ability to quickly learn and work with multiple online administrative tools.

CRM Customer Service Customer Support Hindi Translator

Project ID: #11764877

About the project

7 proposals Remote project Active 7 years ago

7 freelancers are bidding on average ₹1179 for this job

sgill0001

passion for perfection

₹950 INR in 1 day
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kmed08

Surely . Ready to work

₹1200 INR in 2 days
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Rashmicool123

experienced in Vodafone Customer service

₹1250 INR in 1 day
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latif14

hello. i am a student for electronic and digital telecommunication engineering. THe program is in English so i know very well also the technical english. I am in C1 level for english writing. I am also a fan of online More

₹850 INR in 3 days
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arulashish7

Hi There, I would love to work on your project. I have been in this industry for 5 years and such jobs are my daily practice. This is my first time on this site and hence you can see that I do not have any More

₹1300 INR in 2 days
(0 Reviews)
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shekhar2598

A proposal has not yet been provided

₹750 INR in 2 days
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