Only Female can apply (18 to 25 years)
requirement of good communication in english and hindi
experiance - privious ecommerece customer care experiance
Job Responsibilities :
1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
2. Vendor registration for uploading product and follow up
3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
7. Work with Operations to address and resolve store issues.
7 freelancers are bidding on average ₹25120 for this job
I have an experience working as an chat representative, call center rep and in back office as well. Currently working in one of the MNC. Posses 10 plus years of experience.