IVR Implementation
€5000-10000 EUR
Paid on delivery
One of the problems is call mass. When there is too much call, their system goes down. Some customers wait too much on line and this causes them expenses. All calls go directly to the agent. On outage areas they receive too much calls and most of them are for the same answer, so they need to decrease number of calls that connect with the agent. They need to collect more customer information for their database. Their customer information comes from an old system and its not updated so they need to renew/update those data.
Project ID: #17731196
About the project
5 freelancers are bidding on average €6993 for this job
Hi I am CCIE Network Engineer working in a large enterprise. Please let me know the timelines that by when do you need it? I can help you with this task
Hi, I am a telecom/VoIP professional with 15 years of experience. I have worked on many telephony, contact centre solutions of Cisco, avaya , asterisk etc. I understand your requirement and can do it. Relevant Skills More
HI, I have 13 year experience with Telephony and VoIP applications and hardware. I have ready your requirements and I can update IVR design as per your requirement. Please contact for more details. Regards
