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call center needed to handle in-bound B2B leads

min $5000 USD

Closed
Posted over 9 years ago

min $5000 USD

Paid on delivery
Established USA corporation provides a service to businesses. Presently we generate our leads in-house. We have been in business almost 20 years. We have a tangible product that we ship to the client, you will not be selling intangibles or air, you will be proud of what you are selling. We are looking for a reliable call center that can handle our in-bound leads, provide the appropriate pre-sale info, and sell our service to these warm leads. Presently we sell about 15-25% of our in-bound leads. We hope to improve upon this by transferring our real-time press one leads directly to your trained call center workers who can work full time on our project. Presently we use at-home contract workers that are successful but difficult to monitor and we want to scale up production, so we need agents that we know can handle the leads immediately as they come in. The call center agent should be able to do more than just talk. The agent will need to map our client's exact location in Google Earth, create a jpg file map of the client's location, interview the client and make notes on the map using a PC paint program, sell the client one of our available packages, collect the payment information (credit card or online check info), and provide information on when the service will take place. This process takes on average 12-15 minutes with most clients who purchase. Each order is custom for each client, and that's why the process takes a small amount of time. The sales price of the service is between $295 usd to $1595 usd and we pay your commissions daily by paypal. At this time the most popular sale is the $395 package. Commissions are on a sliding scale and range from 15-20%. All sales over $495 are at 20% commission. For example, your commission would be $44.25 on a $295 package, 17% or $67.15 on a $395 package, 20% or $99.00 on a $495 package, $319 commission on a $1595 package, etc. Because each lead costs us time and $ to generate the agent will need to be familiar with our service and pass a basic knowledge test before working with our leads. The agent sells the package, submits the appropriate info and google earth map using our online submit form, we process the credit cards and online checks at the end of each day and pay your commissions each night. We want the call center to pay our agents daily, as we have found that daily pay increases closing %. If we can pay the agents directly, and pay the call center their cut directly each day, so much the better. All parties will need paypal accounts. Each agent should have a quality PC capable of running google earth software, and enough bandwidth (high speed connection) to be able to map in google earth while simultaneously talking with the client. Agents should be able to speak American style english with little or no accent, voice samples are required. We have online training available, and most agents will require about 3-5 days to absorb the material. This is a high paying job for your closers, but this does not need to be a high pressure sale, and the most successful agents will sound more like "customer service reps" than "sales reps". This is a commission only deal, we are sending you warm leads that we've generated, the client already knows what the service is when you receive the lead, your job is to get the client mapped, put the client on one of our available packages, close the client using our techniques including our proven closing phrase, collect the payment info, and submit the info using an online form. You will be paid on your sales at the end of each day. We have been doing this for years and we know how to do it, the agent just needs to study our material to be successful. This could be a long term deal for the right call center, but only the best agents who are well educated, speak perfect American-style English, and have proven closing skills will be able to handle this. This is more involved than reading a script or doing a survey. Thanks.
Project ID: 6460164

About the project

10 proposals
Remote project
Active 9 yrs ago

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10 freelancers are bidding on average $6,200 USD for this job
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Dear potential Client I have a Center that is interested in your offer and would like to meet with you. They are an English speaking Call Center in Jamaica with over 100 agents. They have been doing successful campaigns for over five years and would love to work with you. Please send me a private message so I can set up a meeting with you and the directors. Best Regards Heba Thomas
$5,555 USD in 30 days
4.8 (5 reviews)
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I am the right person for this job because i spent one and a half year in grammar class .. I have been doing similar jobs for a local company in ma country. please award me this job and i promise you would always want to work with. Thank you
$5,555 USD in 30 days
0.0 (0 reviews)
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$5,555 USD in 30 days
0.0 (0 reviews)
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Hi I am a freelancer professional. I have huge experience in telemarketing . i have dealt with US , Canadian & UK clients. we help business people to get more opportunities and also understand their needs. we make appointments , make closure sales, over the phone and convert the cold leads to warm threrby increasing the possibility to win the customer. Also , i have a highly skilled team who are experienced in upselling, telemarketing, branding, customer support etc. If given a chance we will do our best thanks
$5,555 USD in 30 days
0.0 (0 reviews)
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Hello my name is Gabriel I work with some centers here in Dominican Republic as business developer so I seeking projects for they I am interested in know more about your company and get more information about the products that we will sell, other thing is how much agents you will need for this process and how much inbound you can provide in average per agent? I am interested in your project and we can study the best options to develop the process our centers have agents with good experience in sales and customer service with other US clients and our agents are bilingual english and spanish other thing is the system and technology of our centers is advanced I dont think we have problem to take this process or follow your instruccions please contact me inmediately and lets do it send me your skype name or email my name in skype is thefox2_ Gabriel
$5,555 USD in 3 days
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We are 25 members team of motivated and passionate customer service executive. Our office is located at prime location in a reputed tech park in bangalore. Our team is handling technichal support process with the goal of 95% customer satisfaction. I understand your concern about direct payments to our agents on daily basis and we are fine with it. There is a lot of similarities between the current project we are doing and in your project. Our current office has scaling capacity upto 200 seats. I can provide you per seat cost to our company and we can agree upon charges which suites best to both of our business. Looking forward to talk to you. My sk ype is aloknaresh. Thanks Alok
$7,555 USD in 10 days
0.0 (0 reviews)
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We are a professional call center based in Casablanca Morocco with 10 positions we highly qualified Telemarketer speaking very good English near to native we are interested in working with you on this project on the long term basis any additional information we will be happy to provide or even you can visit us in place thank you.
$5,555 USD in 30 days
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Flag of CYPRUS
larnaca, Cyprus
0.0
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Member since Aug 30, 2014

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