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Putting Auto Dialer and Predictive Dialer Technologies to Work
Let’s say you are on the campaign committee for a political candidate, and you want to be able to reach all of your constituents quickly with updates, including reminding everyone when Election Day is. Or, perhaps you are a medical care provider or veterinarian and you need to let everyone know about vaccination updates or check-up reminders. You can put the technologies of an auto dialer or a predictive dialer to work for you. Here’s how they work.
A predictive dialer utilizes a list of phone numbers that have been programmed in. It calls those numbers and when a person answers, it transfers the call to an employee. The dialer system uses several programs to make sure that when a person answers, someone is ready to be able to talk to that person. The software also times the length of an average call, so that is factored in to the program as well, cutting down on any chances that someone will be stuck on hold during the transfer.
Another advantage a predictive dialer gives is productivity. Contd...