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Call Monitoring Software

$500-2000 USD

Closed
Posted over 14 years ago

$500-2000 USD

Paid on delivery
Our call center requires the ability to record calls received by its agents for Quality Monitoring purposes. The final product should allow us to schedule recording times for specific agents as well as to start / stop recording when calls begin / end. The ability to screen capture (Record workstation screen actions and replay in sync with voice recordings) would also be a required feature. Calls are received via VoIP through a ticketing software (LivePerson) that we already have in place. The recording software will need to function with the existing infrastructure. APIs, hooks and source of the ticketing software can be made available.
Project ID: 2854814

About the project

Remote project
Active 14 yrs ago

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About the client

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Canada
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Member since Aug 27, 2009

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