Call Monitoring Software(repost)

Closed Posted Oct 6, 2009 Paid on delivery
Closed Paid on delivery

Our call center requires the ability to record calls received by its agents for Quality Monitoring purposes. The final product should allow us to schedule recording times for specific agents as well as to start / stop recording when calls begin / end. The ability to screen capture (Record workstation screen actions and replay in sync with voice recordings) would also be a required feature.

Calls are received via VoIP through a ticketing software (LivePerson) that we already have in place. The recording software will need to function with the existing infrastructure. APIs, hooks and source of the ticketing software can be made available.

Engineering Linux Microsoft MySQL Phone Support PHP Project Management Software Architecture Software Testing UNIX Windows Desktop

Project ID: #2908441

About the project

2 proposals Remote project Active Oct 29, 2009

2 freelancers are bidding on average $1700 for this job

frostrl

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$1700 USD in 14 days
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sivartelwoh

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$1700 USD in 14 days
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