We need a call back module for our Asterisk call queue. The proposed system must work as follows: A caller comes into the queue and after a few moments they are advised as to what their position in the queue is (ie.e, caller number 10, caller number 8, etc). They are then given the option to continue to wait in the queue for the next operator, or they can press 1 (for example) to be called back when they come to position 1 in the queue. If the caller presses 1, they are prompted for a call back phone number (they are to confirm the number) then the system hangs up. Meanwhile, the application is keeping track of the that caller's place in the queue and when they come to be the next call, the system calls them back, and then connects them to the queue as the next caller.
Hello,
I already have developed this system for one of my client. I can provide you free demo and I can also customize it if needed.
I have a question.
Do you use Plain Asterisk installation or FreePBX?
I developed it for Freepbx and it supports multiple queues, I can customize it if you use plain asterisk.
This system also have a web panel to activate/deactivate callbacks on different queues plus the numbers waiting for callbacks .... etc. You can also use this web panel to assign the trunk for call backs...
Please let me know if demo is needed.
Just for your information, I have 10 years of voip development experience. You can check my freelancer.com profile at the link given below.
http://www.freelancer.com/u/aneelmahmood.html
you can check my portfolio at this link.
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Feel free to write me if you have any question.
Regards,
Aneel
$750 USD in 10 days
5.0 (40 reviews)
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Thanks for your post on Freelancer, firstly I would like to say that we DO NOT ASK TO RELEASE PAYMENT till the entire project is complete. Only thing that we request is that you put in an escrow deposit that you do not release till the end of the project. We are based out of Los Angeles with branch offices in Chicago, San Jose and New Jersey. I would like to discuss your vision for your project in detail whenever you have a chance so please do let me know if you would like to proceed.
over 6+years 200+ installation in asterisk deployment across the globe .. we specialize in asterisk customization in vanilla asterisk , freepbx , elastix , vicidial ... let me know the full details of the project , we can help to continuous support also
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