IT Professional with extensive knowledge in Information Systems Management with experience in information security specifically in the area of IT infrastructure, developing solutions for Contact Centers through OOP all framed to an improvement in business and reducing operating costs. Also skilled in analysis and processing of indicators for decision-making in the company. Knowledge in relational database SQL, Oracle 11g. Experience supporting Windows platforms in different versions (98, XP, VISTA, 7, Server), system administration under Linux environment, experience and certification in SO Canaima, advanced office management.