Dear diegoarias1981,
I would like to submit my application for the position of email customer support agent. I have ten years experience in the BPO sector as well as experience in a vast number of outsourcing projects, being voice and non-voice for US, UK, Australian and French clients.
I have experience handling emails be it via email clients or email ticketing systems. I have also trained teams to work on email handling.
Having worked on a vast quantity of voice projects therefore will not have any difficulties assist customers over the phone.
I am bilingual; I speak and write fluently French and English.
I guarantee that all your customers will be promptly assisted to and I shall ensure that they are satisfied with the answers that they receive.
I am friendly, professional and easy to work with as well as a fast-learner and team player.
On the technical side, I have high-speed DSL, Microsoft Office Pro and Windows 7. Internet-wise I have Internet Explorer, Google Chrome and Firefox. I can also propose Skype or G-talk as an additional daily communication tool.
I can begin immediately.
I also invite you to check my resume, portfolio and freelancer reviews.
Thank you for taking the time to read my post,
Yours Sincerely,
Marie