Content Writing

I need help in answering some IT related questions for a job: I also need this completed in 1 hour You have just solved a complicated problem, how will you ensure that next time you or your team members encounter the same problem they won’t have to spend the same amount of time solving the same problem again. * You require help from another expert to solve the task, what do you do to get the help and how do you make sure the customer is being responded to in time? * Name a few tools that you know of that you would like to obtain more experience with. * Explain a technical situation when you were at a dead end, and what did you do to obtain a solution? * What is your personal cutoff for trying to handle a situation on your own? When do you ask for help? * How do you approach a technical problem you have never encountered before? What tools would you use? * Could you give an example of a complex task and describe how you approach finishing it? * How do you make sure the customer is satisfied with the result of your activities? * Assume you have customer requests coming in through phone, email, chat, and tickets. How do you manage responding to the requests? What kind of tools do you work best with or require when analyzing customer problems and managing customer requests? * You routinely receive more than 8 hours of troubleshooting tickets a day and still have daily requirements. What do you propose is a solution to ensuring customer obligations and company obligations are met? * What would a customer say about a support interaction with you? How would you ensure that they would provide that response? *