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Customer Service Representative needed locally in united states..

SUMMARY

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

PRIMARY RESPONSIBILITIES

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Must have a bank account..

Skills: Accounting

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About the Employer:
( 0 reviews ) United States

Project ID: #11750354

0 freelancers are bidding on average $ for this job

jeffreyall

Hello, I am Jeffrey from Richmond, VA, USA. I think I can handle this job properly as per your job requirement. Allow me to talk with you in details about this job. Waiting for you reply on my chat box. Thanks, More

$35 USD in 1 day
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