ITIL stands for Information Technology Infrastructure Library, and is a set of best practices that provide guidance for organizations in the performance of IT-related services. It is used by many businesses and organizations to ensure proper processes and procedures are put into place, making sure that all elements of any process are accounted for, that the system itself is running as efficiently as possible, and that everyone involved in the process understands their part. An ITIL Expert is an individual with experience in designing, implementing and overseeing the proper use of ITIL in an organization. They have experience with best practices, performance metrics, and overall good IT governance, making them an invaluable asset to any organization seeking proper guidance of its IT services.

Here's some projects that our expert ITIL Experts made real:

  • Developing an understanding of ISO 20000 requirements and creating polices and procedures based on them
  • Leading comprehensive projects involving multiple systems and platforms
  • Configuring support tools to provide optimized incident management
  • Analyzing questions to determine appropriate answers based on ISO standards
  • Designing audit plans to support information technology risk management
  • Implementing organizational units in windows server 2016
  • Crafting case studies to illustrate approaches to management information systems
  • Creating maps and roadmaps outlining monitoring systems and availability management initiatives
  • Formulating plans for utilization of IT tools to support supply chain activities
  • Standing up data analytics systems leveraging Google Data Studio

As you can see, our ITIL experts do more than just talk about concepts - they actively create value for our clients! With our experts' help, you can rest assured that your company's IT service delivery processes are running at peak efficiency and accuracy. So why wait? Post your own project today on, hire an expert ITIL Expert, and get started on optimizing your organization!

From 3,447 reviews, clients rate our ITIL Experts 4.96 out of 5 stars.
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    ITSM Solution Implementation for Small IT Consultancy. We are a small yet dynamic consultancy firm specializing in IT services and solutions. Our commitment to excellence is reflected in our 24/7 on-call support and swift response to production system escalations. To enhance our operational efficiency, we seek an IT Service Management (ITSM) product/solution tailored for a compact team. Objective: The objective of this project is to implement an ITSM solution that seamlessly interfaces with our customers’ ITSM systems. This solution should be capable of handling ticket and event triggers, activating our on-call processes, and managing cases through to resolution. Scope of Work: The selected freelancer will be responsible for: - Evaluating our current IT support and escalation proc...

    $1082 (Avg Bid)
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    I'm in need of a professional course developer to help me create 5 certification courses and their corresponding mock exams. These courses are for ITIL, PMP, PMI-ACP, SCRUM Master, and Product Owner certifications. The course content must be high-quality and engaging. Key Requirements: - Creation of 5 interactive courses based on the provided content and guidelines - Each course should have 6 mock exams. - The number of questions in each mock exam should be equivalent to the official certification exams - The questions should be uploaded into our Jira platform - Each question should be followed by 4 to 6 answer choices - Incorrect answers should be accompanied by a detailed explanation of why they are not the correct choice - Correct answers should be followed by a comprehensive exp...

    $447 (Avg Bid)
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