Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    2 jobs found, pricing in NZD

    Be part of our growing team! We are currently in need of APAC freelancers for multiple online events for our clients. We are looking for multiple freelancers for the following post: 1. Manpower for Registration - monitor all guest for online registration of events 2. Helpdesk - assist clients and guest to navigate the online event and platform 3. Designer - Can do 3D Models and design websites ...

    $196 (Avg Bid)
    $196 Avg Bid
    6 bids

    I need someone to do onboarding and do proper documentation on IT glue and make sure is up-to-date

    $35 / hr (Avg Bid)
    $35 / hr Avg Bid
    4 bids

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