Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    3 jobs found, pricing in NZD
    IT Help Desk Technician 2 days left
    VERIFIED

    Job brief We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer...

    $5 / hr (Avg Bid)
    $5 / hr Avg Bid
    63 bids

    Due to the increase in the number of people working from home within my client base, I'm seeing a 500% increase in traffic. I need 2 people who can commit to 0900-1700 GMT to provide technical support via phone and live chat to call center agents, multiple people who can cover this requirement will be considered. Ideally the people will be fluent in English and able to understand a wide r...

    $15 / hr (Avg Bid)
    $15 / hr Avg Bid
    89 bids

    Importante empresa se encuentra en la búsqueda de un asistente técnico y de soporte freelance con manejo de INGLÉS y ESPAÑOL, personas que se desafíen a sí mismas, inquietas, curiosas y deseosas de mejorar día a día. RESPONSABILIDADES 1 -Responsabilidad de dar soporte técnico 2 -Dar soporte por email a diario 3 -Preocupaciones del ...

    $195 (Avg Bid)
    $195 Avg Bid
    54 bids

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